A business, technology and transformation view on how we introduced GenAI to a major professional membership body, to improve the internal and external customer experience.
The journey from idea to production-ready
Key drivers that swayed decision-making
Why new technology and customer experience are highly valued in ICEAW
The impact and change required to bring GenAI into the organisation as a capability
A high-level view behind the scenes of how the solution is constructed
An estimation for the timeline and team to implement the solution