How are some of world’s most prominent insurers approaching the delicate balance of deploying tech and innovation to enhance customer experience, scaling responsibly, protecting customer privacy and staying competitive in a fast-moving industry?
Insurance is a relatively stable sector. While insurers need to adopt innovation capabilities in a rapidly evolving landscape, significant transformations in large organisations takes time. How does an insurer set time horizons in their strategies, and accelerate the pace of change? How do they prioritise? Is insurance agile enough to circumvent unpredictable obstacles, or seize unforeseen opportunities? How should insurers apply technology to customer use cases? This fascinating discussion plunges into the opportunities and challenges presented to executives in this sector.
Allianz SE: Member of the Board of Management, Sirma Boshnakova
AXA: Group COO and Group Operations CEO, Alexander Vollert
Generali: Group Head of Business Development, Partnerships & Innovation, Stefano Bison
Zurich: Chief Operating Officer, Mathieu Pauwels