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HERO_Data&AI > Artificial Intelligence

Artificial Intelligence.

Transform customer experience, analyse vast datasets, automate to reduce effort and cost and launch new ideas faster.

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Put AI to work in your business and compete more effectively.

We design and build AI-driven products, solutions, platforms and experiences on Azure, working in close, transparent partnership with customers to deliver iterative value.

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Create innovative AI solutions fuelled by your data.

Connect AI capabilities with your data assets to augment or replace existing apps, build new APIs and accelerate business processes.

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Apply design thinking to generate tangible value.

Understand the people and processes that will benefit from AI, collaboratively exploring and proving use cases to take to production.

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Implement and maintain high ethical standards.

Eliminate bias and drive responsible use of AI, understanding potential harms through iterative red-teaming, stress-testing and analysis.

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Build your solutions on a first-class AI ecosystem.

Start faster with integrated Azure AI services that make deployment, consumption, privacy and security more straightforward.

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IN ACTION

CASE-STUDY_Artificial Intelligence

ICAEW

Enhancing CX for 200k+ members with Gen AI.

The Institute of Chartered Accountants in England and Wales (ICAEW) had built a chatbot, Mia, to support its members with learning-based enquiries. Mia started life as a mechanical bot that required the human creation and maintenance of hundreds of hierarchical intents. ICAEW’s roadmap for Mia was heavily focussed on enhancing user experience and reducing the operational overhead entailed in support.

We worked closely with ICAEW to build a conversational, value-first engagement bot with a personality, boundaries and tight connectivity with the underlying Large Language Model. Automated source document chunking and embedding has replaced manual intent generation. Mia now offers ‘ask me anything’ customer interaction and deeper, contextual engagement built on conversation history. Operationally, thanks to an automated approach to updates, efforts now focus on refining the customer experience, freeing teams to spend time on other ICAEW projects.

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VALUE-PROP_#1- Artificial Intelligence

VALUE-PROP_#1- Artificial Intelligence

Gen AI strategy.

Define where and how to apply Generative AI across your business for maximum impact with minimum risk.

Generative AI (Gen AI) offers transformative value to businesses, commoditising capabilities like summarisation, automation, deep search and content production to increasing revenue and/ or lowering costs. To capitalise on this potential and keep pace with the competition, organisations have to rapidly acquire the experience and skill to deliver value with Gen AI, while tackling issues such as ethics and bias, hallucinations, grounding, security and alignment with business objectives.

We help you build accessible, deliverable Gen AI strategies based on your maturity and readiness. Our senior leaders run innovation workshops with your teams to shape your ‘north star’ and build actionable roadmaps that drive innovation, efficiency and growth, underpinned by our strong technology service capabilities.

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VALUE-PROP_#2- Artificial Intelligence

VALUE-PROP_#2- Artificial Intelligence

Ideation and proof of value.

Revolutionise business processes and outcomes through creative ideation and effective implementation.

One in six UK organisations have already embraced at least one AI use case, from data analysis to natural language processing and creative content generation (Forbes 2023). But defining your first or next use case is tough - and proving its value even more so.

We help you ensure you only build Gen AI solutions that directly contribute to business success. Our design thinking approach helps you explore and prioritise Gen AI use cases, validating their viability across risk, reward and complexity. We then build functional and technical blueprints and use case prototypes through our Gen AI Accelerators and highly skilled engineering teams that prove real-world value to your business.

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VALUE-PROP_#3- Artificial Intelligence

VALUE-PROP_#3-Artificial Intelligence

Enterprise adoption.

Build a functioning AI factory floor capable of delivering use case after use case.

Organisations building Gen AI capabilities face a complex journey: engaging relevant stakeholders and necessary skills, establishing processes and aligning technology and tools. Effective AIOps also requires clear policies, governance structures and controls.

Our enterprise adoption programme starts with an accessible foundational plan, layering in subject matter expertise, agile methodologies and technology accelerators. We help you mature your capabilities on an operational framework geared to drive value from your AI investments, equipping your teams with the necessary skills to harness AI’s potential.

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VALUE-PROP_#4- Artificial Intelligence

VALUE-PROP_#4- Artificial Intelligence

AI engineering.

Accelerate through ideation to production with our AI-specialised data scientists, engineers and architects.

Businesses typically struggle to find the right skills for their Gen AI projects. Attracting quality talent can be exhausting in a highly competitive market and cyclical project requirements make it difficult to keep experts engaged. New challenges with AI implementations require more than just technical expertise, demanding experience, a coherent end-to-end approach to product delivery and clarity on critical considerations like Responsible AI.

We work with your existing solutions and tech, applying AI where it will deliver the most value and impact, from AI-powered chatbots and personalisation to new deep search and data analysis capabilities. Our Gen AI-specialised data scientists, engineers and architects are supported by our deep digital expertise across data and analytics, experience design, cloud infrastructure and application development.

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Our customers.

Ascent works with over 150 businesses in the UK, Europe and North America. From global insurance, healthcare and retail to smart home devices, space exploration and cricket - we get to work with some of the sharpest minds in the brightest businesses.

Taking CX to the next level with AI for 200,000 members.

INSTITUTE OF CHARTERED ACCOUNTANTS

ICAEW

Empowering the actuarial community to solve problems with R.

SWISS RE

SWISS RE

Reducing time-to-market for automotive innovation. 

BOSCH

Bosch

Evolving a global infrastructure team into a proven Centre of Excellence for cloud.

BDO

BDO

Improving health and well-being through data transformation.

GSK

GSK

Enabling data science teams to drive class-leading consumer engagement.​

HARRODS

Harrods

Bringing the technical vision to life for progressive professional services.

RSM

RSM

Orchestrating jobs and parts distribution across 6000+ UK sites.

BT

BT

Optimising performance & support with 360° insight into the elite Women’s game.

ENGLAND & WALES CRICKET BOARD

The ECB Women's Team

Promoting collaborative experimentation in sustainable food production.

SYNGENTA

Creating compelling omnichannel experiences from bar to browser.

BREWDOG

Pouring beer

Democratising data to engage new communities & protect the UK seabed.

THE CROWN ESTATE

Parablennius

Delivering the horizontal scale to expand into new medical research fields.

HANSON WADE

Research

Improving experience and making life simpler for home automation customers.

HIVE

Thermostat

Unlocking the power of data and analytics to accelerate growth.

GAP GROUP

GAP GROUP

Bringing on-demand to the UK’s favourite TV listing and review platform.

RADIO TIMES

Hive

Reducing cost, accelerating innovation and attracting new talent in healthcare.

PREMIER

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TILES_Other_Services_Data_Explore Artificial Intelligence_4tiles

Explore our other services.

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Data Products & Innovation

Make your data work harder for your business, delivering new consumer value, reducing costs and creating new revenue streams.

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Change & Capability

Build the skills and literacy you need to successfully deliver, adopt and exploit new data solutions.

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Data Science & Analytics

Exploit your data to deliver more business value. Understand what happened then, now and next if…

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Modern Data Platform

A modern, composable foundation for your data and analytics services, designed to deliver rapid ROI.

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FOOTER_Lets get started section - DATA

Let’s get started.

We help customers build new data-led business capabilities, services and products, delivering pivotal data and AI projects on the Azure cloud. Got a challenge in mind? We’re ready when you are.

Get In Touch

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