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We are a design-led data, software & cloud business that specialises in AI & advanced analytics.
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Our community of Azure-native engineers, architects, data scientists, experience designers and consultants is here to help you do something new, or do something better.
We work with you to design, build, modernise and optimise your data, AI, software and cloud solutions. This helps you develop the digital muscle to create new revenue opportunities, generate insight and deliver change and scale more easily.
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Ascent works with over 170 businesses in the UK, Europe and North America. From global insurance, healthcare and retail to smart home devices, space exploration and cricket - we get to work with some of the sharpest minds in the brightest businesses.
Taking CX to the next level with AI for 200,000 members.
INSTITUTE OF CHARTERED ACCOUNTANTS
Empowering the evolution of online learning for a leading global platform.
LINKEDIN LEARNING
Improving health and well-being through data transformation.
GSK
Reducing time-to-market for automotive innovation.
BOSCH
Creating compelling omnichannel experiences from bar to browser.
BREWDOG
Empowering the actuarial community to solve problems with R.
SWISS RE
Rebuilding a complex online image editing application for scale.
PICMONKEY
Enabling data science teams to drive class-leading consumer engagement.
HARRODS
Sparking financial literacy and empowering young investors.
RAIFFEISEN STEIERMARK
Introducing formal QA processes, optimising delivery and improving software quality.
RHI MAGNESITA
Democratising data to engage new communities & protect the UK seabed.
THE CROWN ESTATE
Evolving a global infrastructure team into a proven Centre of Excellence for cloud.
BDO
Optimising performance & support with 360° insight into the elite Women’s game.
ENGLAND & WALES CRICKET BOARD
Digitalising orders, boosting efficiency and simplifying communication.
STRABAG
Promoting collaborative experimentation in sustainable food production.
SYNGENTA
Enhancing customer service with an intuitive online portal for managing insurance policies and claim processing.
GRAWE
Creating a seamless UX to simplify skin cancer risk assessments and build user trust.
SKINSCREENER
Improving experience and making life simpler for home automation customers.
HIVE
Developing an intuitive online tool for exterior landscaping design.
MEYER
Bringing on-demand to the UK’s favourite TV listing and review platform.
RADIO TIMES
Reducing cost, accelerating innovation and attracting new talent in healthcare.
PREMIER
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IN ACTION
CASE-STUDY_Artificial Intelligence
Enhancing CX for 200k+ members with Gen AI.
The Institute of Chartered Accountants in England and Wales (ICAEW) had built a chatbot, Mia, to support its members with learning-based enquiries. Mia started life as a mechanical bot that required the human creation and maintenance of hundreds of hierarchical intents. ICAEW’s roadmap for Mia was heavily focussed on enhancing user experience and reducing the operational overhead entailed in support.
We worked closely with ICAEW to build a conversational, value-first engagement bot with a personality, boundaries and tight connectivity with the underlying Large Language Model. Automated source document chunking and embedding has replaced manual intent generation. Mia now offers ‘ask me anything’ customer interaction and deeper, contextual engagement built on conversation history. Operationally, thanks to an automated approach to updates, efforts now focus on refining the customer experience, freeing teams to spend time on other ICAEW projects.
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Your Ideal Partner
Perfect Partner - 1
01
Empathy.
We do work that matters to our customers so we invest time in experiencing the challenge from their perspective. We let our customers tell us what success looks like. It makes our job harder, but we want to succeed on their terms.
We work to create the right level of intimacy with your teams, understanding their perspectives and their relationship with your objectives and required outcomes.
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Process strength & energy.
Our role is critical in bringing ideas and concepts to life for our customers. We are curious and obsessed with learning, helping spark and sustain the momentum to transform in our customer businesses.
We don’t do Big Discovery. Our approaches and methods are robust, pragmatic and focussed. We know the difference between ‘can’ and ‘should’, prioritising efficiency and minimising distraction - and we’re obsessed with documentation and great communication.
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User wow.
When we exceed expectations and surprise users, everyone wins. Creating ‘wow’ moments for customers is a priority for us in any engagement. We need to think big if we are going to help customers create impact.
We start with audacious thinking because it can (always) be done. We see the big picture and will put forward opinions designed to enhance your outcomes.
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Lets get started section - How we help
We help customers build game-changing products, deliver pivotal data and software projects and build strong internal teams. Got a challenge in mind?
We’re ready when you are.
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