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Quality Manager - Finance

Industry Focus Roles

We are looking for a highly-motivated Information Quality Manager to join Ascent in our Sofia office!

About the role

The fundamental purpose of this position is to lead and provide ownership, definition, oversight, and management of the Quality function within Global IT. This includes the assurance that quality standards are consistently met, through the provision of technical and business acceptance processes and by ensuring that appropriate oversight and measurement are in place.

Meeting these objectives is achieved by the position holder and by deploying appropriate quality team resources at portfolio, program, and project team levels.

What you’ll do

Establishing, documenting, improving, and managing effective performance in the following areas are the priorities for this position.
Line management, direction, and support for the Team Lead, Quality & Release Manager, and the Team Lead, Quality Management Practice. Governance, direction & oversight of the definition & delivery of IT
Quality Management initiatives to ensure their completion within schedules and including the establishing, managing, and reporting on associated budgets.
Owning and championing quality policy, strategy, practice, and assurance for IT functions & services, aligned with other BDO Global IT policies, processes, standards,, and service levels.
Promoting best practices and protocols by developing, establishing, and enforcing quality standards and measures within a BDO Quality Management System comprising systems, tools, and documents.
Ensuring that IT Deliverables meet other BDO Global IT standards, including (but not limited to) Project Management, Product Development, Architecture, Infrastructure, and Security.
Lead and direct the continual development, implementation, and improvement of the Quality Management Framework, quality policy, and strategy, management system, methodology, discipline, and framework.
Provide governance and quality assurance over all IT frameworks, methodologies, policies, guidelines, and standards.
Be an escalation point for all matters related to testing and quality assurance and operate as a primary point of contact for the QA teams.
Responsible for the line management and leadership of the IT Quality team, including coaching & mentoring.
Participate in interviews, induction, training, and performance evaluation of all QA team resources.

Qualifications and Experience

The holder of this position should have the following qualifications and

experience:

Tertiary qualification in Information Technology or a related discipline.
Practitioner certification in software testing (ISEB and/or ISTQB).
Foundation knowledge of Project Management frameworks (PRINCE and/or ITIL).
8+ years of experience delivering Information Technology Quality
Assurance Services in a complex, professional environment; able to demonstrate hands-on knowledge of all aspects of the IT Quality Assurance process.
5+ years of experience in a management position, ideally with team management responsibilities in an IT environment.
In-depth understanding of quality control procedures and relevant standards including ISO9001.
Track record in the creation and development of IT Quality Policies, Strategies, and Plans.
Experience in the development and deployment of quality management frameworks and systems.
Extensive experience with quality portfolio and program management best practices.
Proven experience in overseeing the design, packaging, testing, and deployment of software releases.
Excellent interpersonal skills, with fluent verbal and written English language communication.
Ability to manage, mitigate and resolve risks and issues, both operationally and tactically.

Working at Ascent

This is a hybrid role, where you can spend time at the office or work from home. This is a company where your development and learning will be taken seriously, and we'll support your professional development with training and certification, with regular feedback and review.

Ascent is an equal opportunities employer. We take intentional steps to ensure inclusion and belonging are something real here, not just something we talk about. No person will be treated less favorably because of their gender, pregnancy, and maternity status, marital or civil partnership status, sexual orientation, race, nationality, ethnic origin, age, religion or belief, or disability status. If you require any reasonable accommodation, please let us know when you apply.

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Operations Co-Ordinator

Internal Operations Team

Join Ascent and help us do extraordinary things for our customers!

About the role

The Operations Co-ordinator works in an operational team, central to the business. They will engage with inter-departmental teams business-wide so will need to demonstrate professionalism, and be able to work on their own with initiative but also as a part of the team.

The Operations Co-Ordinator needs to undertake multi-tasking and have a high level of co-ordination. Can perform a range of activities across the Resourcing, Capacity, and Operational functions. Having good Microsoft Tool experience is a must.

Examples of activities that will be undertaken are related to the Time Tracking system and process, gathering and reporting on accurate capacity data, tracking, planning, recording, and reporting on the resources across the business. Weekly and Monthly reporting on multiple data set operationally. Running meetings and working with the technical teams to gather and report on any data changes. Excellent written and communication skills are essential.

The role is vital to the successful output of business data and operational functions.

Definition of success

Accurate data across all types of reporting and tracking methods such as the Resource Plan, Bench Report, Mosaic
Providing and tracking good data results in informed reporting to Senior Management.
Can effectively answer questions around Resourcing and Capacity Data
Implemented processes operationally are maintained and worked effectively and robustly across the business
Solutioning and Problem Solving with positive outcomes
Can demonstrate and recognize the importance of continuous improvement

What you’ll do

Engage with Sales, Delivery, Technical Leads, Line Managers, and Heads of Dept to track and report on resource and capacity changes
Responsible for ensuring that the Resource Plan, Bench, and Bench Details Reports are maintained up to date
Effectively track and report on Mosaic data, ensuring accurate time logging is being maintained across the business
Assist the team in working through the daily e-mail inbox and any associated actions/outputs
Organize, co-ordinate and support the onboarding of new employees into operational systems and reporting
Gather, maintain, and work with Line Managers/Individuals to have consistent date Ascent profiles and correctly captured skills/capabilities data
Assist in running and recording daily and weekly meetings such as Stands Ups and Resource Meetings
Collaborate with the other Operations Co-Ordinator’s in the team to review and improve processes across the Operational function, continuously striving for improvement
Ensure escalation processes are used where necessary and that this is done in a timely manner when actions are outstanding

Skills and Experience

Excellent written and verbal skills, good speaking English Language
Excellent Organisational skills
Microsoft Tools such as Excel, Teams, Dynamics
Ability to compile data and such related reports
Work in a team and effectively communicate and manage other team members.
Work towards a common goal and take decisions that help achieve that goal.
Be familiar and comfortable with the development processes in place at Ascent, contributing to continuous improvement
Collaborate and work effectively with all departments across the business
Needs to demonstrate prior experience in an administrative role or similar
Good to Excellent knowledge of Microsoft Tools such as Excel, Teams, Outlook, Forms, and SharePoint. Ideal if has previous experience with Dynamics 365
Can demonstrate they have worked independently and as a part of a collaborative team
3 years + admin experience or similar

Working at Ascent

We choose hybrid working, where you balance time at the office or with your customers with working at home. You'll earn a competitive salary, with a good range of benefits. Our offices are places to connect and collaborate with colleagues, with socials and regular get-togethers. We take your development and growth seriously, with plenty of opportunities to acquire skills and get certified.

Ascent is an equal opportunities employer. We take intentional steps to ensure inclusion and belonging are something real here, not just something we talk about. No person will be treated less favorably because of their gender, pregnancy, maternity status, marital or civil partnership status, sexual orientation, race, nationality, ethnic origin, age, religion or belief, or disability status. Please let us know when you apply if you require any reasonable accommodation.

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