IT Support Officer

This is a perfect opportunity for ambitious individuals to join a team of curious minds and support peers with a passion and the skills for creating value for businesses using data.

**This position is available for talents based in Munich.

 

About Us

Ascent is a design-led software, data and cloud business that specialises in advanced analytics and AI.  We are an engineering business. We design, build and manage cloud-native products, solutions, platforms & experiences on Azure.

Our pan-European community of engineers, architects, data scientists and digital consultants helps customers take on challenges and opportunities, so they can do something new, or do existing things better.

From global insurance, pharma, healthcare and retail to smart home devices, space exploration and cricket - we get to work with some of the sharpest minds in the brightest businesses.
 

About the role

In this role, you would be a naturally driven person with a continuous improvement mindset who is customer-focused and forward-thinking. You must have a sense of humour and appreciate a constant flow of tickets. Enjoy problem-solving and assisting end users in their daily IT troubles. You will support and maintain software and hardware infrastructure for end-user computing, onsite and cloud servers, communication services and the LAN / WAN infrastructure.

 

• Equal strength and interest in technology and is customer services oriented
• Very strong communication skills in written and spoken English
• Perseverance when there are challenging incidents and can work autonomously
• Organisation, prioritisation, and multitasking, and have excellent problem solving and analytical skills
• Administration of MS Office 365, Azure and SharePoint will be considered an asset

• 3 years technical support experience or a similar position with Incident and Problem Management
• Industrial certification with Microsoft, Cisco, Linux or similar industries
• A diploma in IT or equivalent certification (as a minimum)
• Knowledge of and experience in virtualization technologies such as Hyper-V and Azure cloud infrastructure 
• Special attention given if you also possess ITIL certification

• Create / update and respond to tickets in the Service Desk.
• Distribute, escalate, and own the service desk tickets to make sure service standard is maintained
• Perform system monitoring, verify the integrity and availability of all hardware, server resources, systems, and key processes, review system and application logs, and verify completion of scheduled jobs such as backups when needed
• Create, change, and delete user accounts per request across our environment
• Provide support to our internal users across our development platforms; investigate and troubleshoot issues as needed
• Repair and recover from hardware or software failures; coordinate and communicate with impacted users
• Populate and maintain the existing knowledge base and quality documentation as per policies

Working at Ascent

At Ascent we promote a healthy work-life balance by offering flexibility in where you work. We also promote well-being and provide access to Well Being Coaches.

Your development and learning will be taken seriously, and we'll support your professional development with training and certification, with regular feedback and review. It is a fun, supportive and modern workplace where we really live by our company values of Empathy, Energy and Audacity! Ascent also offers a variety of benefits in each of our countries.

Ascent is an equal opportunities employer. We take intentional steps to ensure inclusion and belonging are something real here, not just something we talk about. No person will be treated less favourably because of their gender, pregnancy, and maternity status, marital or civil partnership status, sexual orientation, race, nationality, ethnic origin, age, religion or belief, or disability status. If you require any reasonable accommodation, please let us know when you apply.