Technical Support Officer
Bulgaria
Full Time
Posted: 2021-02-21

Imagine a company without the Technical Support team....."Why is the server so slow?".... "Why is the network down again?"  "We are sorry to announce that this week we had to let 2 people go as they forgot their password"..... Thankfully they exist!.

 

About You

In this role, you would be a naturally driven person with a continuous improvement mindset who is customer focused and forward thinking.  You must have a sense of humour and appreciate a constant flow of tickets.  Enjoy problem solving and assisting end users in their daily IT troubles.  You will support and maintain software and hardware infrastructure for end user computing, onsite and cloud servers, communication services and the LAN / WAN infrastructure. 

 

Required Skills & Qualifications

The ideal candidate must be able to demonstrate:   

  • Equal strength and interest in technology and is customer services oriented   

  • Very strong communication skills in written and spoken English   

  • Perseverance when there are challenging incidents and can work autonomously    

  • Organisation, prioritisation, and multitasking, and have excellent problem solving and analytical skills   

  • Administration of MS Office 365, Azure and SharePoint will be considered an asset   

The ideal candidate must possess the following qualifications:  

  • 3 years technical support experience or a similar position with Incident and Problem Management 

  • Industrial certification with Microsoft, Cisco, Linux or similar industries 

  • A diploma in IT or equivalent certification (as a minimum) 

  • Knowledge of and experience in virtualisation technologies such as Hyper-V and Azure cloud infrastructure 

  • Special attention given if you also possess ITIL certification  

 

 Responsibilities

  • Create / update and respond to tickets in the Service Desk. 

  • Distribute, escalate, and own the service desk tickets to make sure service standard is maintained 

  • Perform system monitoring, verify the integrity and availability of all hardware, server resources, systems, and key processes, review system and application logs, and verify completion of scheduled jobs such as backups when needed 

  • Create, change, and delete user accounts per request across our environment 

  • Provide support to our internal users across our development platforms; investigate and troubleshoot issues as needed 

  • Repair and recover from hardware or software failures; coordinate and communicate with impacted users 

  • Populate and maintain the existing knowledge base and quality documentation as per policies 

Our customers.

We love what we do and we get to work with some of the sharpest minds in the brightest businesses: from smart home devices, space exploration and beer to manufacturing, finance, ecology and logistics.

Converting in-bar customers to online consumers for better business.

BREWDOG

Pouring beer

Democratising data to engage new communities & develop the blue economy.

THE CROWN ESTATE

Parablennius

Empowering Tropic Ambassadors with seamless selling experiences.

TROPIC SKINCARE

Face mask

Delivering the horizontal scale to expand into new medical research fields.

HANSON WADE

Research

Helping Hive make life easier for its home automation customers.

HIVE

Thermostat

Our Customers

Career progression Section

Why join Ascent?

We’re fast becoming a leading European digital transformation business.

Joining Ascent means you’ll be involved in delivering exciting technology projects for leading global brands. You’ll be part of a growing team of super-talented people who are actively choosing to join us on our journey rather than working in big corporates.

Your voice matters at Ascent. We are always keen to hear your opinions and those ideas that come to you at 3am (some of them are definitely as good as they seemed at the time). You’ll develop your talent through our internal Academy, providing a wide range of personal development, up-skilling and cross-skilling opportunities.

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Career Progression

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Need to know more?

We’re here to answer any questions you have about this role or any others featured on the site.

If you can’t see one that’s the perfect fit for you, drop us a note and let us know what we’re missing.

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